![]() ![]() Can callers submit multiple callback requests? They'll be happy to upload your custom greeting. Yes, please reach out to our Support Team. Once the call has been completed, the Agent will select "Callback" from the Disposition drop-down menu, enter the call's notes and click "Complete"įrequently Asked Questions Can I change the greeting my caller hears when they request a callback? If the 'connect to Agent before calling back customer' setting is enabled, the call will ring to an Agent and when they answer the call they will hear “Connecting you to someone who requested a callback” If a callback is placed and the call goes missed or unanswered by an Agent, the caller won't lose their place in the queue, they will be next in line for the next available Agent. If the caller selects 1, they will be connected to the next available Agent.When Dialpad calls them back, the caller hears a message prompting them to either:.The caller’s position in the queue is held, and once they reach the top of the queue, Dialpad will call them back.When they select a callback, the caller hears a confirmation message and the call ends.When a caller is in the queue, they will hear a message offering them a callback.Let's take a look at the callback process from the Client's point of view. How It Works From the Client's Point of View ![]() If you choose to enable both the 'exit the hold queue to voicemail' and 'request a callback' features, you'll need to ensure that the same key option (see: the adjacent drop-down menu) is not selected for both. □ Dialpad Tip: When offering callbacks, we recommend disabling the ' exit to voicemail' feature.
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